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Nov 19, 2021

Evalato now with 24/7 customer support

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Some excellent news to share. If the title did not give it away already, here’s the short version - Evalato now has 24/7 support!

As you probably know already, we’re 100% dedicated to providing the best possible service. We understand the only way to achieve this goal is to be close to our community of users and our customer support team plays a key role in this. While user reviews have already put Evalato at the top when it comes to customer support, that's an aspect we were always going to improve further.

Shorter response times

We’re delighted to report that we’ve now expanded our operations, which allows us to provide you with 24/7 support across the globe. Our support teams in Sofia, London, Barcelona, and Los Angeles are always happy to help you resolve any issues with the service or answer your questions about the platform.

Priority-based queue

Our advanced priority-based queueing system will ensure that your tickets are answered as soon as possible, based on the urgency of your enquiry. While we had something similar in place already, this new prioritization system improves the process and makes sure critical issues are addressed faster than ever before.

Resolve your issues faster

Our software specialists are known to fix problems fast. Expanding our operations means they now get to do this even faster. It’s another way we aim to create more value for you, the Evalato user. You can trust that we will match your sense of urgency when you contact us with a problem that needs solving quickly.

What we’re working on right now

This expansion is just another step we’re taking towards helping users make the most of Evalato. We’re working on some additional initiatives in this aspect:

  • Improving our online Help Docs with more information and how-to guides;
  • Expanding our new Frequently Asked Questions section in the knowledge base;
  • Creating various ready-made program templates, so you don’t have to start from scratch.

Another awesome update around the corner

And that’s not all, of course. Our software engineers are applying the finishing touches on the latest features and improvements to the platform with the next update. As always, thank you for trusting us with your programs. We look forward to helping you get the most out of Evalato - the leader in awards management service. Hope you enjoy our new and improved customer support!

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