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Enterprise needs or high-volume processing?
Get a quote at: [email protected]
Frequently asked questions
Important – check below for the answers you seek!
First things first - what’s Evalato and is it worth it?
Evalato is an awards management platform used by organizers to help manage their programs such as awards programs, competitions, grants, scholarships, etc. Essentially, the software is used to collect program submissions from applicants, then have the submissions assessed by judges, as well as to automate many of the tasks associated with management, customer engagement, and data analysis.
As one of the leading awards management platforms at the moment, of course we believe that Evalato is totally worth it.
How do the pricing plans work?
Each pricing plan has a per program fee that is paid upon its launch (what we call “going Live”), which allows you to keep the program active for up to 12 months (365 days). If you wish, you can choose to extend that period by renewing your subscription, or clone it into a new program for its next edition. The “Essential” plan has an indicated limited number of applications – every registered application counts towards the limit, but you can upgrade it if your program reaches that limit. Unapproved applications that you cancel or delete do not count towards the plan’s limit.
How fast can I get started with Evalato?
Starting with Evalato is as easy as 1 – 2 – 3. You can Register and start using the platform immediately. Create a new program with a few quick clicks, then configure and customize it according to your exact requirements. As a new user, it can take up to a day or two to get your program up and running, but once you get used to the platform, you can probably do that in 2 – 4 hours, depending on the program’s complexity.
Will you help me get started?
Yes, our 5-star customer support team is always happy to help via the in-app chat, or a quick email to [email protected] The system itself provides a helpful “Setup guide” to make sure you don’t miss anything. Most of the settings in Evalato have their own tooltips you can check to see what each feature does. And if that’s not enough, you can always check out our extensive knowledge base of short help articles and quick guides.
My program runs for less than a year - can I cancel early?
Upon going Live with a program, you agree to the service agreement for a full 12 months. Whether your program runs for 4 months or throughout the year, you’ll be reaping the benefits of using Evalato long beyond that. We store all of your program data and files (unless you choose to delete it, of course), allow you to put galleries of award entries, let you engage with your community of program applicants through the platform, and enjoy advanced integrations, tracking, reports, and statistics – everything you need to keep growing your business.
Are there any additional per user/seat fees?
No, there are no hidden fees with Evalato. You get to invite as many team members and program judges as you need to make your program an absolute success.
Can I upgrade plans?
Yes, you can upgrade at any time and you only pay the difference for the remaining term of your annual plan.
Do the fees include VAT?
No, the fees do not include VAT. VAT charges apply for companies registered within the European Union (EU) without a valid VAT number, as well as when billing an individual person. VAT taxes do not apply for companies with a valid VAT number registered within the EU, and for companies outside of the EU.
What counts as a program?
A program is any kind of project managed through Evalato – it can be an awards program, competition, event, scholarship, etc. It can even be a combination of program types under one project. Evalato is quite flexible and allows you to have many different categories within a single program, including the option to create a complex structure and up to 3 levels of grouping of categories. Once a program goes Live it is valid for 12 months (365 days). When that period is over, you can extend it if you prefer to use the same setup, or clone and tweak it if you wish to have the next edition as a separate program.
What counts as an application?
Every registered application is counted, regardless of its status (pending payment, draft, submitted, rejected). Applications that you cancel or delete are removed from the count and not calculated towards the plan’s limit, as long as they have not been approved at any point prior to the cancellation/deletion.
How and when am I billed?
You are billed once upon going Live with the program, depending on the plan of your choice. We only accept credit/debit card payments with Visa, MasterCard, and American Express. Payments are processed in EUR by Braintree Payments (a PayPal company) and we do not keep any traces of your credit card information on our servers. If you reach the indicated limited number of applications (“Essential” pricing plan), you can upgrade at any time. Your plan is valid for 12 months (365 days) from the moment a program is activated for the organization. After this period, if you wish to continue accepting new registrations for the program, the plan would have to be renewed.
Do you provide nonprofit organization discounts?
Since many of our clients are not-for-profit organizations, all of our pricing plans already take this into consideration. We’ve provided various options for any budget and feel that our platform delivers a high-quality service to all our clients. As such, we don’t currently offer additional discounts to nonprofit organizations.
Do you provide high-volume discounts?
Yes, if you run multiple programs or receive thousands of applications yearly, we can tailor a custom pricing plan that fits your needs and requirements. Reach out to us via the web chat, or contact us at [email protected].
Is an invoice issued for my payment?
Yes, you will receive an invoice in your email within a few work days after the payment was made.
What types of programs is Evalato suitable for?
Evalato is a highly flexible and customizable solution, suitable for programs that recognize excellence. Such programs include awards, contests, corporate giving, scholarships, grants, abstracts, funding and accelerator programs, etc.