Established in 2008, LearnX® is an awards and event management agency that operates to amplify the impact of talent development and supporting technologies. Their LearnX® Awards is the most prized accolade in the world of learning and development and a true symbol of class.
Every year, the LearnX® Awards uncover incredible projects and solutions that deliver best practices and business value. They then share them with the wider community during the LearnX® Summit & Awards Show which helps shine a light on the talented teams involved in these outstanding projects, and the enterprises that support them.
The LearnX® Awards draw entries from leading global enterprises, as well as mid-sized and smaller organizations, across the corporate, academic, and public service sectors. A remarkable number of high-calibre entries have succeeded with a reach of over a million learners or employees positively impacted by the awarded projects since 2008.
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Major pain points
Before discovering and implementing Evalato, the LearnX® team relied on a document-based system which significantly slowed down the whole awards management process and required lots of resources. This translated into a time-consuming and by implication, frustrating experience for the applicants as well.
LearnX®, therefore, needed a way to streamline their process, save time and effort, and improve the overall experience for applicants. This is where Evalato came in.
“[It’s] brilliant, [we] have used other systems over a 10-year period, and their [Evalato] program and support are the best.” Rob Clarke, Head of LearnX®
What they did
LearnX® used Evalato to digitize their awards and automate their whole application and review process. What’s more, they managed to elevate their applicants' experience to new heights thanks to Evalato’s intuitive interface and ease of use. Here’s which Evalato features solved their main pressure points:
- Sleek & customizable application form
Evalato’s drag-and-drop forms builder enabled LearnX® to quickly and efficiently create a customized form for their entrants to fill out. The quick process saved 60% man-hours that the team had previously spent on handling documents and paperwork.
- Automatic emails
The automatic emails streamlined communication with applicants, informing them about successful registration, payment, approaching deadlines, etc. The automation saved LearnX® even more time, while the timely emails helped lift applicant satisfaction levels.
- Individual applicant portal
The feature that made a real difference to LearnX® applicants is Evalato’s next-gen applicant portal. Applicants get access to a personalized portal where they can easily create, edit, save, resume, and submit their work at any time. This resulted in a 50% rise in entries and an impressive 80% spike in the satisfaction rate among applicants which became evident in the positive feedback LearnX® received.
“Our clients love the online system and keep coming back.” Rob Clarke, Head of LearnX®
- Analytics tools
Evalato’s real-time analytics allowed the organization to review information at any time, including the number of registrations and applications, generated income, etc, paving the way for better decisions.
- 5-star customer support
Evalato’s stellar customer service helped LearnX® resolve any issues in a timely and efficient manner.
“Support is key to any awards program. There are always questions, and you need answers asap. Evalato has a perfect turnaround time with responses.” Rob Clarke, Head of LearnX®
The results
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Evalato helped LearnX® save tons of time, streamline the entire award management process, and deliver a five-star experience to the applicants.
While LearnX® rates time-saving as the most positive outcome, the agency also particularly appreciated Evalato’s information-gathering system which enabled review at any given point in time. Last but not least, the participants enjoyed the streamlined application process.
“The more I use it [Evalato], the better it gets” Rob Clarke, Head of LearnX®
